FAQs

Straightforward answers to complex questions, so you feel empowered and informed.

About Portcullis Financial Planning

Do you offer independent financial advice?

Yes, Portcullis Financial Planning provides independent financial advice based on whole-of-market research. We are not tied to any product providers, which allows us to recommend solutions that are appropriate to your individual circumstances.

Are you authorised and regulated by the Financial Conduct Authority (FCA)?

Yes, Portcullis Financial Planning Limited is authorised and regulated by the Financial Conduct Authority (FCA), and has been authorised to provide financial advice since 2010. You can read our FCA firm details here.

Can I meet my financial adviser in person or online?

Yes, you can choose to meet your financial adviser either in person or via secure video call, depending on what works best for you.

Where are face-to-face meetings held?

Face-to-face meetings are usually held at our office in Bromsgrove, Worcestershire. Home visits may also be available where appropriate under your agreed service level.

Is parking available at your office?

Yes. Off-road parking is available at our office.

Where are you based and do you work with clients across the UK?

We are based in Bromsgrove, Worcestershire, and work with clients across the UK using a combination of in-person and remote meetings.

Are your advisers Chartered or accredited?

No. We are not a Chartered or accredited firm. However, we are fully authorised and regulated to provide independent financial advice in the UK.

Do you have client reviews or testimonials?

Yes. Verified client reviews are available on VouchedFor, and video testimonials from our clients can be found on our homepage.

What makes Portcullis Financial Planning different from other financial advisers?

We focus on clear, structured financial planning, independent advice, and ongoing suitability reviews. Our advice is tailored to your goals, attitude to risk, and long-term financial objectives.

What is your FCA registration number?

Our FCA registration number is 506044.

How do I book an initial consultation with a financial adviser?

You can book a free initial consultation here.

Is the initial financial consultation free?

Yes. Your initial consultation is free of charge and without obligation.

What happens at the first meeting with a financial adviser?

We will discuss your financial situation, goals, and concerns, explain how we work, and outline our financial planning services and fees.

How long does the first meeting last?

An initial meeting typically lasts between 60 and 90 minutes.

Do I have to become a client after the first meeting?

No. There is no obligation to proceed after the initial consultation.

Do you have a female financial adviser?

We have a female adviser currently in training who is expected to begin advising clients in 2026.

How often will I hear from my financial adviser?

This depends on your agreed service level, but clients receiving ongoing advice will have at least an annual review.

Do you provide cashflow planning?

Yes. Cashflow modelling is a key part of our financial planning and retirement planning services where appropriate.

Can you work with my accountant, solicitor, or mortgage adviser?

Yes. With your permission, we regularly work alongside accountants, solicitors, and mortgage advisers to provide joined-up financial planning.

What happens if my adviser is unavailable or leaves the firm?

Your relationship is with the firm, so another adviser will support you to ensure continuity of advice.

Financial advice

What types of financial advice do you offer?

We provide financial planning and advice covering investments, pensions, retirement planning, inheritance planning, and protection.

Do you advise on pensions and retirement planning?

Yes. We advise on personal and occupational pensions, retirement income planning, and tax-efficient pension withdrawals.

Can you help consolidate pensions?

Yes. We regularly help clients review and consolidate multiple pensions where appropriate.

Do you advise on ethical or sustainable investing?

Yes. Where suitable, we can include ethical or sustainable investment preferences within your financial plan.

Can you help with inheritance and estate planning?

Yes. We provide inheritance tax and estate planning advice and can work alongside solicitors where needed.

Do you advise on mortgages or equity release?

We do not provide mortgage or equity release advice. However, we can work alongside mortgage advisers and refer you to a trusted equity release specialist if required.

Do you advise on defined benefit or final salary pension transfers?

No. We do not advise on defined benefit or final salary pension transfers.

Fees and value

How much does financial advice cost?

We charge clear, agreed fees for financial advice. Fees may be fixed, based on a percentage of assets under advice, or a combination, depending on the service.

Do you offer a free initial consultation?

Yes. Your initial consultation is free.

Do you receive commission?

We do not receive commission for investment advice. Commission may apply to some protection products and is always fully disclosed.

Do you charge VAT on financial advice fees?

No. Our fees are not subject to VAT.

Who we help

Who do you typically work with?

We work with individuals and families across the UK, including professionals, company directors, self-employed clients, and retirees.

Can you help with early retirement planning?

Yes. We can help assess whether early retirement is achievable and build a plan to support it.

Do you work with UK residents only?

Yes. We can only provide financial advice to UK residents.

Trust, security, and regulation

Is my money protected if I work with you?

Eligible investments may be protected by the Financial Services Compensation Scheme (FSCS), subject to limits and eligibility.

What if I have a complaint?

We aim to resolve complaints promptly and fairly. If needed, complaints can be referred to the Financial Ombudsman Service.

How do you protect my personal data?

We use robust physical, technical, and organisational measures to protect your personal data.

Are you insured to provide financial advice?

Yes. We hold professional indemnity insurance as required by regulation.

Have you received any awards or recognition?

Yes. We were recognised as a Trusted Adviser by VouchedFor in 2026, based on verified client reviews.

Portcullis Financial Planning
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